Cert III AUR30126 Govt Funded

Certificate III in Automotive Administration

Automotive Administration — Nationally Recognised Training

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Duration 12–18 months
Delivery Workplace-based
Pathway Traineeship
Intake Rolling enrolments
Funded States SA · QLD · NSW

About this qualification

The Certificate III in Automotive Administration is designed for service advisers, reception staff and administrative professionals working in dealerships, workshops and automotive retail businesses. Covers parts interpreting, warranty administration, service writing and customer communication.

Dealerships and workshops consistently seek qualified service advisers. This traineeship is popular with dealership groups investing in their front-of-house team.

How it's delivered

Training is conducted at your dealership or workshop. Assessments are integrated into real work tasks — no classroom attendance required.

What you'll learn

  • Process warranty and service documentation
  • Interpret parts and technical manuals
  • Communicate effectively with customers and technicians
  • Manage service bookings and work orders
  • Apply automotive industry knowledge in an administrative role

Career outcomes

→ Service Adviser
→ Service Receptionist
→ Parts Interpreter
→ Workshop Administrator
→ Warranty Clerk

Earnings potential

Service advisers and automotive administration professionals earn $55,000–$85,000 per year. Senior service advisers and warranty administrators at high-volume dealerships can earn significantly more.

Entry requirements

No formal entry requirements. You must be employed (or able to secure employment) as a trainee in an automotive service, dealership or retail environment.

Funding options

  • Career Start — QLD (General Pathway)
  • Skills SA Subsidised Training — SA

Contact us for a personalised eligibility check.

Student fees

Government-subsidised fees (student contribution only):

SA$1,300
NSWFee-free (eligible trainees/apprentices)

Fee for Service: $5,040

Fees may vary. Contact us to confirm your eligibility and exact fee.

Units of Competency

Units listed below are from the current AUR30126 training package release. Elective units are selected to best match industry needs and employer requirements.

Core Units

AURASA002 Follow safe working practices in an automotive workplace
AURAEA002 Follow environmental and sustainability best practice in an automotive workplace
AURAFA003 Communicate effectively in an automotive workplace
AURACA001 Respond to customer needs and enquiries in an automotive workplace
AURACA003 Build customer relations in an automotive workplace
AURAMA004 Maintain business image in an automotive workplace
AURAQA003 Maintain quality processes in an automotive workplace
AURAAA001 Work in an automotive administration role
AURAKA001 Use information technology systems
AURAKA002 Adapt work processes to new technologies in an automotive workplace

Elective Units (indicative selection)

AURSAA001 Process customer complaints in an automotive workplace
AURAFA004 Resolve routine problems in an automotive workplace
TLIA2012 Pick and process orders
AURSCA006 Promote automotive products and services
AURSCA101 Select and supply automotive parts and products
AURSCA005 Sell automotive products and services
AURSCA011 Conduct online transactions in an automotive workplace
AURSLA001 Comply with legal requirements when selling automotive products and services

Unit selection is confirmed in your Training Plan at enrolment. Elective choices may vary based on your employer, workplace and career pathway. All units are delivered and assessed in your workplace.

Government Funded Training

Certificate III in Automotive Administration is available as government-subsidised training in the following states. Eligibility conditions apply — contact our team for a personalised funding assessment before you enrol.

Popular traineeship qualification in SA and QLD for service advisers in dealerships. Contact us to confirm current funding availability for your state.

South Australia View funding details → Queensland View funding details → New South Wales View funding details →
Important: Funding eligibility depends on your residency, citizenship, prior qualifications, age and current training contract status. Do not assume you are eligible without confirming with our team. Government funding rules change — always verify current conditions before commencing.

Employers — we do the heavy lifting

Mechanist manages the entire training and assessment process. We visit your site, assess in real work conditions, handle all compliance paperwork and keep you informed at every step. You focus on running your workshop — we focus on the qualification.

✓We customise your apprentice's Training Plan with you in person — not a generic template
✓Theory and practical assessment is delivered at your workplace, not a TAFE campus
✓We coach you on supervision ratios, workplace requirements and compliance obligations
✓Dedicated trainer/assessor assigned to your apprentice — direct contact, no call centres
✓Funding eligibility checks, paperwork and claiming — we handle it for you
✓Performance management support available if issues arise with your apprentice

Ready to take on a trainee or apprentice?

Talk to our team about how we can support your training needs.

Enquire Now Call 1300 304 867
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