Customer Service Manager

AUR40116 Certificate IV In Automotive Management

The Certificate IV In Automotive Management is to be introduced to the Automotive industry and some basic skills and knowledge that will help them as they move towards a Traineeship or Apprenticeship.

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With this qualification you undertake a range of simple tasks under close supervision such as induction or probationary periods for automotive retail, service and repair employment. It may also be suitable for a cadetship, or part time and casual employment positions where a full range of skills are not required.

The Certificate IV in Automotive Mechanical Diagnosis qualification is made up of 10 units
Core: 6 Units
Elective : 4 Units

Unit Code & Name
Core/ Elective
AURACA003 Build customer relations in an automotive workplace
Core
AURAMA004 Maintain business image in an automotive workplace
Core
AURAMA005 Manage complex customer issues in an automotive workplace
Core
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Core
AURAEA004 Manage environmental and sustainability best practice in an automotive workplace
Core
BSBSMB407 Manage a small team
Core
AURAAA002 Determine Retail Rates for automotive products and services
Elective
BSBWOR404 Develop work priorities
Elective
AURATA005 Estimate and quote automotive mechanical and electrical repairs
Elective
TAEDEL404 Mentor in the workplace
Elective

There are no formal entry requirements for this qualification. However, at MECHANIST, we assess a potential leaners’ capability through our Pre-Training Review process which includes an assessment of your Language Literacy and Numeracy skills.

There are no limitations to entry based on age, gender, social or educational background. However, as the course requires physical activity, students should be aware that they will need to be physically capable of completing the course activities, such as being able to stand for long periods of time.

Enquire Now for specific entry requirements depending upon your circumstances.

Further training pathways from this qualification include any Certificate II qualification within the Automotive Industry Retail, Service and Repair Training Package or other relevant qualifications.

At Mechanist, we offer our qualification Non-apprenticeship.

On Campus delivery combined with Structured Work Placement enables you to gain a full qualification. Learners will be required to attend structured Workshop Sessions at a MECHANIST Campus, one day per week and a minimum of 4 weeks Structured Work Placement in an Automotive Mechanical workplace.

 
Government Subsidised
Full Fee
 
South Australia
Queensland
Resources Fee
$400
N/A
$400
Tuition Fee
$832
N/A
$832
Total Fee
$1232
N/A
$6,240

Before you start

It’s helpful to make a list of any training or study you’ve done or are doing now (even if it’s not finished), including:

qualification level (for example, Certificate II, Degree)
whether it was government-subsidised
when you started.

Do this before you start the Eligibility Checker.

Eligibility Check & Register
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